1. What types of plants do you offer?
At Petal & Prism, we specialize in houseplants, tropical plants, and rare aroids. Our collection includes a variety of plants suited for different light levels and care needs, making it easy to find the perfect plant for your home.

2. How do I know which plant is right for me?
We provide detailed descriptions for each plant, including its light, water, and humidity requirements. If you’re unsure, our customer service team is happy to help with personalized recommendations based on your space and lifestyle.

3. Do you offer pet-friendly plants?
Yes! We have a dedicated section of pet-friendly plants that are non-toxic to cats and dogs. You can shop with peace of mind knowing these plants are safe for your furry friends.

4. How do you ship the plants, and are they safe during transit?
We carefully package each plant to ensure it arrives in excellent condition. Our shipping process is designed to protect your plants from damage or stress, and we use quick, reliable carriers to minimize the time spent in transit.

5. What should I do when my plant arrives?
When your plant arrives, carefully unpack it and water if needed. Check the care guide provided with your plant for specific instructions on light and watering. Allow your plant a few days to adjust to its new environment.

6. Do you ship internationally?
At this time, we only ship within the United States. Stay tuned as we expand our shipping options!

7. What is your return or refund policy?
We want you to be completely satisfied with your purchase. If your plant arrives damaged or isn’t as expected, please contact us within 48 hours of delivery. We offer refunds, replacements, or store credit on a case-by-case basis.

8. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email so you can follow your plant's journey to your doorstep.

9. How do I care for my plants?
We provide detailed care instructions with every plant. You can also visit our Plant Care Tips section on the website for additional advice and guidance on keeping your plants healthy and thriving.

10. Do you offer pots and planters?
Yes, we offer a variety of stylish pots and planters to complement your new plants. You can find them in our Pots & Planters section.

11. How can I contact customer service?
You can reach us through our contact form on the Contact Us page. We’re happy to assist with any questions or concerns.